Refund policy

Return & Refund Policy

Melony Breast Pumps are intimate products.  For hygiene and safety reasons, they can only be used by one person.  

We understand you may need to return your purchase for different reasons, however we cannot accept change of mind returns after the product has been opened. 

Please see below for return conditions: 

1. The item is faulty. This will need to be returned to the Melony Support Team and inspected.  Email info@melony.com.au to initiate a return.  
2. All returns must be authorised by the Melony Customer Service Team before posting. 
3. Returned goods due to change of mind need to be in their original condition. All goods must be unopened, unmarked and in saleable condition. If returned goods do not match this condition MELONY may reject the goods, unless MELONY has requested their return, or the goods were shown to be defective at the time of supply.
4. Request for returns must be made to Melony Support within thirty (30) days of receipt of goods.
5. All claims for credit must be communicated to Melony Support within thirty (30) days of the users discovery of defect in the goods.  Refund / replacement can only be issued after the device has been tested and the defect is confirmed. 
6. Return postage is to be paid for by the customer, unless a defect is confirmed. 

For your peace of mind, Melony has a two year warranty on the Hub (motor) and the washable components have a 90 day warranty. Any additional Melony accessories you may buy also have a 90 day warranty. 

To start a return, you can contact us at info@melony.com.au including information on your order date, order number, and suspected defect or change of mind.

 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@melony.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Process
We will notify you once we’ve received and inspected your return, and let you know if the item is defective and eligible for a refund.  This process can take up to 10 business days.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at info@melony.com.au.